Frequently Asked Questions

What do I do if I get the wrong order?

If you have received the wrong order from us please email us a picture of the package and the items you have received at and our customer support staff will coordinate with you to resolve the issue.

How can I leave a complaint or feedback about your services or website?

1-2 days after your order has been completed an automated feedback form will be sent to you via the email you registered with asking you to rate our services and how satisfied were you with our products.

How long is the delivery time?

Delivery time usually takes 2 - 7 days depending which state you live in, a UPS tracking code will be sent after your purchase has been completed.

Which countries do you deliver to?

Fragrance Arabia delivers to the USA and Canada

How do I contact customer support?

You can email us at or visit us at our contact us page: Where can I check your delivery policies? At the bottom of our website or the footer, we have multiple links that can direct you towards our various policies including our delivery policies, we advise you read them before purchasing a product.

How do I order a gift for someone?

To order a gift for someone, in the checkout process there will be an option to ship the goods to the address of the billing, in this case uncheck that and set the address of the person you wish to gift it to.

How will I know when my registration is complete?

You will receive an email confirmation after you have signed up.

How can I cancel my order?

Once your order has been confirmed and payment has been processed, you are unable to cancel the order manually, please email us at with your order ID and we will take the steps to cancel the order

How do I order from Fragrance Arabia Junaid website?

Ordering a product is takes a few easy steps:

  1. Add a product to your bag.
  2. Hover over the bag icon and click on checkout.
  3. Register an account or proceed as a guest and enter your details.
  4. Enter your shipping and billing information.
  5. Enjoy your purchase!

How do I track my order?

UPS will provide you with a link to track your order, after that we have no control over the delivery although we can check your status upon request.

What are my payment options?

Your payment options is processed by Shopify.

What Delivery company do you use?

We employ UPS and USPS to delivery all our Products within the USA.

Do you have express delivery service?

No, all products are controlled by UPS and we only have 1 standard delivery type.

What do i do if i get a negative reaction to the perfume?

We recommend firstly before purchase of any perfume / oil to consult with a doctor if you have sensitive skin or any kind of allergies. 

Are Custom and Duties added in the Price?

No. All international Orders require to pay duties and taxes in their country before delivery.